You are entitled to return any items purchased on our website and delivered within South Africa. Noise Republic will only give a store credit, exchange or refund on any online purchases within 7 days from the date of purchase as long as the item packaging has not been damaged in any way, and the item has not been used or installed and is returned in the original packaging and that the relevant proof of purchase is provided.
Noise Repoublic may refuse to offer a refund, exchange or credit should the product be damaged, scratched, scuffed or worn in any way. All acceptable returns will need to be brought back to us at your own expense within 7 working days of the date of purchase. A 15% handling fee may be charged on opened/used purchases subject to viewing. software products cannot be exchanged or refunded. Noise Republic will levy a 5% fee on any credit card reversals done through our third-party payment gateways. Any items meant for returns must be delivered to Noise Republic first before the actual refund, exchange or credit is instituted. returned goods must be inspected by technical staff to decide the way forward. this procedure must be completed, and it may take up to 10 working days to process depending on the circumstances around the purchase. Noise Republic will always respect the rights of the consumer in all circumstances.
All products carry a 12-month limited guarantee/warranty against latent manufacturing defaults, out of the box fault excluding normal wear and tear or negligent use. Due to the nature of the products, passive speakers cannot be guaranteed. special arrangements will be made for goods to be collected and will usually be returned within 21 working days subject to availability of spares and nature of fault. Warranty will only pass if the goods have not been defaced or tampered with in any way.